Technical Architect
Tracking Code
700677
Job Description
Description:
The JDA Business Applications Team is seeking a PeopleSoft CRM Architect (60% [Functional] + 40% [Technical]) to successfully manage their Enterprise-wide application. This position will have functional responsibility for the following PeopleSoft CRM modules – Support, Call Center, HR Helpdesk, ERMS & Enterprise Portal (EP)
Responsibilities:
The JDA Business Applications Team is seeking a PeopleSoft CRM Architect (60% [Functional] + 40% [Technical]) to successfully manage their Enterprise-wide application. This position will have functional responsibility for the following PeopleSoft CRM modules – Support, Call Center, HR Helpdesk, ERMS & Enterprise Portal (EP)
Responsibilities:
- Define Functional specification for new module implementation and customizations. Should be able to do fit gap analysis & translate them into technical specifications and co-ordinate with Technical Team
- Responsible for working with the users to better understand and gather the requirements and document those requirements for potential modifications or process changes
- Adept in solving production support issues and finding out a root cause analysis on similar issues.
- Mentor and guide Junior Resource on Functional questions.
- Identify gaps and solutions between JDA business processes and PeopleSoft delivered functionality.
- Ability to extract business data from PeopleSoft system to provide users with accurate reporting.
- Interact with Client and manage their expectations independently
- This person will be the lead for all new implementations & major enhancements
Required Skills
- Strong functional knowledge in PSFT CRM – Support, Call Center, HR Helpdesk, ERMS & Enterprise Portal (EP).
- Should have 6+ yrs of PSFT experience.
- Should have had excellent implementation experience in multiple assignments (not just support & maintenance)
- Strong Technical knowledge on PeopleSoft Tools (App Engine, CI, People Code, IB, App Messaging )
- Upgrade experience will be beneficial
- Team Lead experience will be a bonus, but not necessary.
- Experience in Java, JSP, .Net and other open-system languages will be helpful
- Excellent Communication Skills.
Required Experience
7 - 10 Years
Job Location
Hyderabad, INDIA
Position Type
Full-Time/Regular
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